Contrary to popular belief, all service providers are not the same. Speed is one thing, but Activenet is about your whole internet experience: About being active in providing not only superfast speeds, but quality of service and connection; about being active in ensuring you’re getting not the cheapest, but the best value service; and about being of service to your community as a whole – actively serving you.
Speed and Quality
Providing the best internet connection is not just about speed. Having a stable connection provides you with the security and freedom to browse at any time. With Activenet you can expect to get the best of both.
At Activenet we understand the delivery of a service and sustained reliability is more than just a simple connection. Our Network is developed with this in mind and leverages the skills of not only staff but also our partners/wholesalers. Our Core Network and major links are delivered using the best of the NBN, Optus, LBN Co and Spectrum Networks. We understand that only by developing and working together with leading industry partners can we develop and deliver the service you will come to expect and love.
To download a large file or HD movie (e.g. 5GB)
To upload 200 holiday snaps (e.g. 500MB)
To share a PowerPoint file with workmates (e.g. 20MB)
Finding the balance between lowest price and providing you with a good user experience is always a constant battle – we believe we have the best structure in place to allows us to monitor and manage the balance on an ongoing basis.
To view our current highest value offerings select one of the following:
Residential – NBN
Residential – Broadband
Why have fast/reliable products at a good price if you can’t back it up with great service? Here’s how we ensure that your customer experience is a positive one:
- Australian owned and operated
- Local and Manila based Call Centre operators for both customer service and technical support
- Support Centre Open Mon – Fri (8:30am – 8:30pm) and Sat – Sun 9:30am – 6:30pm (ex major public holidays)
- Customer portal/mobile App to access previous billing history and account details
- Personalised service – you won’t be constantly bounced from department to department. Most of our initial call operators are trained to deal with your enquiry right then and there.