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Residential

NBN - Overview


Australia’s future starts now.

The much-anticipated National Broadband Network (NBN) is an Australia-wide work in progress to upgrade the existing fixed line phone and Internet network infrastructure.

It is vital for Australia’s transition to a digital future and is designed to keep you up to speed with the pace of your work, home and social life.

NBN Co is the team behind the NBN network rollout but once their job is done its over to us to set up your connection.

Activenet uses a mix of technologies to deliver the ‘best-fit’ NBN solution for you. We’re ready to bring you up to speed and we’ll get you there super fast.

Visit NBN Co’s website here for more information including up to date details on infrastructure planning for your area.

How NBN can be delivered to your premises

 

NBN - Internet Plans


Activenet NBN Internet is not just super fast, it’s also super smart.

A fast, reliable connection makes home life that bit easier, for everyone. Speeds of up to 100Mbps provide a high performance connection that delivers unrivalled value.

Our packages also provide generous monthly usage limits with the added flexibility to purchase extra usage at any time. As well as added value incentives that benefit you and your entire community through our Activelife program.

 Why not start building your plan now? Once you have created you desired plan simply click next to continue with the sign-up process and you are on your way of becoming an Activenet customer….

Click To begin your Journey

IMPORTANT NOTE: If you live in a new dwelling that had NBN installed as part of your build please note you will be charged a $330.00 Inc GST connection fee on your first connection with any ISP. Please note this is a direct pass through cost from NBN with no margin applied. We will contact you prior to connection if this fee does applies to your premises.

 If you are in an existing dwelling on a dwelling converted from ADSL to NBN this fee does not apply to you. You can learn more on this fee at the below link on the NBN website.

New Site NBN Fee

NBN - Phone


Activenet NBN phone service is delivered as a VoIP (Voice Over IP) service, another way of saying this is we use your internet service to deliver voice to you. Your Activenet provided modem has 2 voice ports on the back of it that you can plug in any standard analog handset. This means you do not need to make the investment in an IP Phone we can manage all of that for you.

 Our service is very flexible and delivers many benefits to you including;

  • Unlimited Local Calls
  • Unlimited National Calls
  • $0.03 per min to any Australian Mobile
  • 120 Mins free to 30 preselected countries around the world
  • Access to your VoIP portal via any Internet connection around the world allowing you to manage your contacts, forward your phone to another number or even make calls if your PC is compatible (Need to check your PC User Manual).
  • Support when you need it.

NBN - Special Promotions

No Current Promotions – Watch this space as we are always trying to find ways to give back….

* Listed values are inclusive of GST and are on top of all other discounts and incentives offered with the standard Activenet service.

NBN - Hardware


NF4V_1_LoRes

The Activenet modem is designed to get your internet active sooner, faster and safer with the latest Netcomm NF18ACV dual band modem/router.

NBN AND UFB COMPLIANT

Featuring VDSL2/ADSL2 technologies as well as a Gigabit WAN port, the NF18ACV is a 3-in-1 gateway that provides access to ADSL networks, VDSL and all nbn and UFB fibre network options: FTTN, FTTB, FTTH.

TRIPLE PLAY SERVICES

The NF18ACV is a triple play services enabler that supports the transmission of high-speed data, multi HD/UHD IPTV and over the top video streaming, VoIP feature for HD quality voice calls with the capacity to connect 2 phones.

ENHANCED WIRELESS EXPERIENCE

The NF18ACV gateway embeds the 802.11 AC WiFi standard for powerful access point and HD video grade wireless capabilities. It allows both 2.4GHz and 5GHz bands to work concurrently, ensuring interoperability with all wireless equipment in the house.

The NF18ACV is equipped with 3 x 3 MIMO internal antennas to provide optimum reception while offering a powerful signal throughout the home. Create an ultra-fast 1600 Mbps1 WiFi home network and connect a multitude of wireless devices such as smart TVs, set top boxes, laptops, tablets, computers, NAS, smart phones and gaming consoles with upgraded coverage and performance.

MEDIA SHARING

Connect a USB device to the NF18ACV gateway, access and share all A/V media and file content with all of the connected devices in the house in real time. The NF18ACV becomes the media hub of the house using DLNA/UPnP standard and enhanced wireless capabilities to create a reliable high-speed home network.

  • Fully featured VDSL2 / ADSL2+ gateway
  • 4 x Gigabit Ethernet 10/100/1000 LAN ports
  • nbn and UFB ready – ultra-fast connection to nbn and UFB fibre network – 1 x 10/100/1000 Gigabit Ethernet WAN port
  • VoIP feature for HD quality voice calls – connect up to 2 telephones
  • Next generation WiFi 802.11 AC1600, dual band concurrent, for multiple high-speed wireless connections
  • 2x WPS push buttons for the quick and easy connection of wireless devices on both 2.4GHz and 5GHz bands
  • Access and share media and file content across the wireless home network
  • 1 x USB 2.0

Backed by Support

Your Activenet Modem is backed by the Netcomm 1 Year Warranty you can register your device to get an additional 1 Year Warranty below.

Warranty Extension

NBN - Installation


The installation process for the NBN is usually completed in two separate appointments –connecting fibre cables and hardware to both the outside and inside of your premises. These appointments will be at the discretion of NBN Co officials but we will set them up on your behalf and can be at your convenience.

Note: A standard installation* is free of charge – You can find out more about the process from the NBN website here.

 Once the NBN service is installed your Activenet service installation is included in your connection fee. All you need to do is connect the provided preconfigured modem. If you are having connections issues it is free to contact our Technical support team.

 Activenet do offer onsite Technical support if required for a small fee. We encourage you to read our full pricing schedule or contact our office to understand all the costs prior to making an appointment.

NBN - FAQ’s


Where do I find more information about the NBN?

Comprehensive information can be found at NBN Co’s website www.nbnco.com.au

Do I have to be home for connection?

The NBN utility box will be installed on an outside wall of your home or business, so you don’t need to be present. If there are any issues accessing the outside of your home or business, our contractors will speak to you directly if you are available or alternatively they will leave their contact details for you to contact them.

How much will it cost me to install the NBN utility box?

A standard installation of the NBN fibre utility box at your home or business will be free of charge once you have ordered a monthly plan from Activenet.

Can I choose where the NBN utility box is installed at my home or business?

NBNCo will aim to install the NBN utility box as close as practical to any existing telecommunications utility box so as little disruption is made to your property as possible.

If you would like to request that the NBN utility box is installed in a specific location, you can discuss this with the contractor working in your area however you may incur a cost for this change. Contractors will be able to provide you with a free no-obligation quote.

I’ve had the NBN utility box installed. Can I now order services over the NBN?

The NBN rollout needs to be completed and activated in your area before you can order services. NBNCo will contact you when you are so you can order services over the NBN, or you can check NBN’s interactive map.

I have not hit my download limit but my service seems to slow down most evenings?

Although services are not limited your service experience can vary depending on the time you are using your service. The evening is classed as peak time and often has high network utilisation, while we monitor and manage this some of the contention is out of our control. The best way to manage your internet experience is manage your data needs I.E. Leave large downloads to over night, reduce the number of wireless devices connected to your modem to reduce load on your link.

The critical information summary for your service talks about minimum speeds however often management of your internet usage is the best resolution.

It is also important to ensure that the speed issue is consistent across multiple websites. You should do this to confirm if it is the service with the issue or the external website you are accessing. Activenet has no control over speeds of external websites.

When’s the best time to complete large downloads?

Consideration of all users on the Network is critical to your user experience. Activenet understands that downloading is part of everyday life, however with the use of IP TV on the rise and higher bandwidth requirements, link utilisation is becoming more important.

If you have a large file to download we recommend you schedule this between the hours of 1am – 8am. This is the time you will get best utilisation of the link and limit the impact of your downloading for other users.

We regularly monitor high downloaders and try and work with them directly to manage usage and downloading habits that work in best with the overall Network.

A friend told me about Network contention impacting performance. Does Activenet put contention on their services?

Your friend is correct this is common practice however it is the level of contention that impacts the user experience and also the plan price. The Critical Information Summary for each service talks about the minimum performance guarantee for each service.

On the NBN the service is the same for every provider, correct?

No, this is not correct. The end user experience is different for each provider for many reasons. At a high level you need to split your internet service into two parts.

Part 1 – Delivery method. This component is the same for all carriers and makes use of the NBN.

Part 2 – ISP/RSP Network. This is the component that is different for each provider and directly impacts the end users experience. Many things are controlled within this environment including but not limited to traffic priority, contention loading usage metrics etc. Management of this component of the Network is the responsibility of the ISP/RSP and depending on the way it is managed will directly impact your user experience.

Can I keep my phone number if I switch to the NBN?

“Number porting” rules will not change with the introduction of the NBN. NBN Co is not involved in allocating phone numbers – this is something that Activenet over the NBN arrange. To be sure you keep your phone number, ask us to confirm that we will keep your phone number when you transfer your service over to the NBN.

For more information see ACMA’s website for full details of number portability rules.

Private Networks - Overview


 Activenet Private Network Services are only available to customers who are located within certain buildings or estates. The services provided in these environments are in no way related to NBN.

Why Activenet is your ideal Super-Fast Internet & Phone provider when you live in an apartment or estate:

• We are private network specialists, with years of hands-on experience and excellent customer satisfaction ratings

• Value for money – Activenet’s High Speed Broadband service offers great value, with prices starting as low as $39.95 per month! So you’ll pay less to enjoy a faster experience.

• Reliable Network – Backed by LBN Co, you can rely on a stable and secure service that delivers 99.7% uptime. You can also rest assured that we are available for any faults or issues with your service.

• Flat out speed – For consistently fast internet speeds to match the pace of your life, Activenet is your answer. With speeds up to 100Mbps, uploading pictures, downloading movies and songs all happens quickly and smoothly— just as it should.

Private Networks - Internet Plans


 Depending on your location your service can be delivered via;

Direct Fibre

Fibre to the basement/VDSL

Satellite

The core network is provided by LBN Co specialist in the Private Network industry.

View a summary of our available plans, incentives and Terms and conditions below.

View Plans

Critical Information Summary

Pricing Schedule

Private Networks - Phone


With the addition of our Phone package we can provide a complete phone line, calls and internet service with benefits such as:

  • Unlimited Local Calling
  • Unlimited National Calls
  •  $0.03 per min calls to Australian Mobile Calls
  • Competitive International Call Rates
  • 120 mins free to 30 preselected Countries (Only available on Crazy Talk)
  • Switch and keep your existing number
  • Support when you need it

 

International Call Rates

Pricing Schedule

 

Private Networks - Special Promotions

Welcome Credit on your first Bill – Available till 31/09/2016*

$20.00

* Listed values are inclusive of GST and are on top of all other discounts and incentives offered with the standard Activenet service.

Private Networks - Hardware

 


NF4V_1_LoRes

The Activenet modem is designed to get your internet active sooner, faster and safer with the latest Netcomm NF18ACV dual band modem/router.

NBN AND UFB COMPLIANT

Featuring VDSL2/ADSL2 technologies as well as a Gigabit WAN port, the NF18ACV is a 3-in-1 gateway that provides access to ADSL networks, VDSL and all nbn and UFB fibre network options: FTTN, FTTB, FTTH.

TRIPLE PLAY SERVICES

The NF18ACV is a triple play services enabler that supports the transmission of high-speed data, multi HD/UHD IPTV and over the top video streaming, VoIP feature for HD quality voice calls with the capacity to connect 2 phones.

ENHANCED WIRELESS EXPERIENCE

The NF18ACV gateway embeds the 802.11 AC WiFi standard for powerful access point and HD video grade wireless capabilities. It allows both 2.4GHz and 5GHz bands to work concurrently, ensuring interoperability with all wireless equipment in the house.

The NF18ACV is equipped with 3 x 3 MIMO internal antennas to provide optimum reception while offering a powerful signal throughout the home. Create an ultra-fast 1600 Mbps1 WiFi home network and connect a multitude of wireless devices such as smart TVs, set top boxes, laptops, tablets, computers, NAS, smart phones and gaming consoles with upgraded coverage and performance.

MEDIA SHARING

Connect a USB device to the NF18ACV gateway, access and share all A/V media and file content with all of the connected devices in the house in real time. The NF18ACV becomes the media hub of the house using DLNA/UPnP standard and enhanced wireless capabilities to create a reliable high-speed home network.

  • Fully featured VDSL2 / ADSL2+ gateway
  • 4 x Gigabit Ethernet 10/100/1000 LAN ports
  • nbn and UFB ready – ultra-fast connection to nbn and UFB fibre network – 1 x 10/100/1000 Gigabit Ethernet WAN port
  • VoIP feature for HD quality voice calls – connect up to 2 telephones
  • Next generation WiFi 802.11 AC1600, dual band concurrent, for multiple high-speed wireless connections
  • 2x WPS push buttons for the quick and easy connection of wireless devices on both 2.4GHz and 5GHz bands
  • Access and share media and file content across the wireless home network
  • 1 x USB 2.0

Backed by Support

Your Activenet Modem is backed by the Netcomm 1 Year Warranty you can register your device to get an additional 1 Year Warranty below.

Warranty Extension

Private Networks - Installation


Self Install – Free

 Our service is provided to you with a fully preconfigured TP-Link Modem. All you need to do is plug into the appropriate port and your service will automatically connect.

 Any issues or need technical phone support please call one of our friendly staff members.

Technician Install – Fee for Service

Prefer a professional install? Give us a call and we’ll send a technician for a small fee. We encourage you to read our full pricing schedule or contact our office to understand all the costs prior to making an appointment.

Private Networks - FAQ’s


Do I have to be home for connection?

The NBN utility box will be installed on an outside wall of your home or business, so you don’t need to be present. If there are any issues accessing the outside of your home or business, our contractors will speak to you directly if you are available or alternatively they will leave their contact details for you to contact them.

What happens when I hit my download cap?

Once you’ve hit your cap we slow down your speeds to approximately 256kbps – you will not be charged more, or cut off.

Your data speed is reset at the commencement of each billable month, however you can upgrade anytime you wish. Upgrades to increase usage allowances occur within 12 hours of placing the request – please contact us to upgrade, the process normally takes a few minutes.

I have not hit my download limit but my service seems to slow down most evenings?

Although services are not limited your service experience can vary depending on the time you are using your service. The evening is classed as peak time and often has high network utilisation, while we monitor and manage this some of the contention is out of our control. The best way to manage your internet experience is manage your data needs I.E. Leave large downloads to over night, reduce the number of wireless devices connected to your modem to reduce load on your link.

The critical information summary for your service talks about minimum speeds however often management of your internet usage is the best resolution.

It is also important to ensure that the speed issue is consistent across multiple websites. You should do this to confirm if it is the service with the issue or the external website you are accessing. Activenet has no control over speeds of external websites.

When’s the best time to complete large downloads?

Consideration of all users on the Network is critical to your user experience. Activenet understands that downloading is part of everyday life, however with the use of IP TV on the rise and higher bandwidth requirements, link utilisation is becoming more important.

If you have a large file to download we recommend you schedule this between the hours of 1am – 8am. This is the time you will get best utilisation of the link and limit the impact of your downloading for other users.

We regularly monitor high downloaders and try and work with them directly to manage usage and downloading habits that work in best with the overall Network.

A friend told me about Network contention impacting performance. Does Activenet put contention on their services?

Your friend is correct this is common practice however it is the level of contention that impacts the user experience and also the plan price. The Critical Information Summary for each service talks about the minimum performance guarantee for each service.

Download the Activenet app

Download our App on your Apple or Android device to give you quick and easy access to to all important Activenet services including Active Life activity.

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