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Support & FAQ’s

Residential FAQs

  • Do I have to be at my premises for connection?

    In most circumstances you are not required to be at your home or business for connection of your services. We will make a specific appointment if we require access. Connections are typically made between 8am and 8pm Monday to Friday (excluding public Holidays). ​

  • Do I have to be present for connection?

    The NBN utility box will be installed on an outside wall of your premises, so you don’t need to be present. If there are any issues accessing the outside of your premises, our contractors will speak to you directly if you are available or alternatively they will leave their contact details for you to contact them.

  • A friend told me about Network contention impacting performance. Does Activenet put contention on their services?

    Your friend is correct this is common practice however it is the level of contention that impacts the user experience and also the plan price. The Critical Information Summary for each service talks about the minimum performance guarantee for each service.

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