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Support & FAQ’s


Business FAQs

  • Is Network contention impacting performance. Does Activenet put contention on their services?

    The Critical Information Summary for each service talks about the minimum performance guarantee for each service.


  • A colleague informed me about Network contention impacting performance. Does Activenet put contention on their services?

    Your colleague is correct this is common practice however it is the level of contention that impacts the user experience and also the plan price. The Critical Information Summary for each service talks about the minimum performance guarantee for each service.


  • Where do I find more information about the NBN?

    Comprehensive information can be found at NBN Co’s website www.nbnco.com.au


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